Privacy declaration

Responsible Authority

We are happy about you visiting our website. We would like to introduce you to the responsible authority in terms of data protection law as applicable:

LemoniaX GmbH
represented by the Chief Executive Officer Thorsten Schmiady
Breite Weg 38
D-76547 Sinzheim
Phone: +49 721 50992710
E-mail: welcome@lemoniaX.com

General Information

Pursuant to our statutory obligations, we would like to inform you about the collection and use of your personal data.

When you use our website, personal data about you will be collected. This may happen by you entering the data yourself, for example your e-mail address. But our system also collects your data automatically, for example whenever you visit our website. This happens irrespective of the device or the software that you use to visit our website.

All data that you enter in our app is provided voluntarily; there are no disadvantages to you if you do not provide data. But without certain data, we are unable to provide services or to conclude contracts. Whenever such information is necessary, we will point it out to you.

On this website, the user’s personal data is only collected within the framework of the existing data-protection law, in particular the General Data Protection Regulation (GDPR). The legal terms used in the text are defined in Art. 4 of the GDPR.

The GDPR allows data processing in three cases in particular:

• in accordance with Art. 6 para. 1 (a) and 7 GDPR, when you have consented to us processing your data; in this Privacy Policy and in the cases of consent pursuant to Art. 4 no. 11 GDPR, we will inform you in detail and each time for what purposes and under what circumstances your data will be processed by us;
• in accordance with Art. 6 para. 1 (b) GDPR, when processing your personal data is necessary for negotiating, concluding or performing a contract;
• in accordance with Art. 6 para. 1 (f) GDPR, if the balancing of interests leads to the conclusion that the processing is necessary to protect our legitimate interests; this means in particular our interests to analyse, optimise and secure the offers on our website – meaning primarily the analysis of user behaviour, setting up profiles for advertisement purposes and storage of access data as well as the use of third-party providers.

Inventory Data

We collect inventory data as far as it is necessary to establish, negotiate or amend a contract (including one without remuneration) between us and the user. This can be: customer data (for example name, address), contact data (for example e-mail address, phone number), service data (for example services ordered, duration, payment). Upon establishing the user relationship, we will ask you for this data (for example name, address and e-mail address) and will also tell you which of the information is required to establish the user relationship.

Usage Data

We also collect usage data to allow users to use the services on our website. These may consist of: usage information (for example visited websites or parts, duration of visit, interest in services), content data (for example data, text, images, sounds, videos entered or uploaded by you), meta data (for example identity of your device, location, IP address).

We will only combine usage data if and insofar as it is necessary for billing purposes. Otherwise, we will only put together usage data pseudonymously and only insofar as you have not objected. You may send this objection to the address indicated in the “About Us” section or the responsible authority indicated in this Privacy Policy at any time.

The legal basis for this data processing are our legitimate interests pursuant to Art. 6 para. 1 (f) GDPR in analysing the website and your use, possibly also the statutory permission to store data as part of the negotiation of a contract pursuant to Art. 6 para. 1 (b) GDPR.

Hoster

modernX GmbH & Co. KG

Our Website is presented in the Internet by a service provider. We use the service modernX GmbH & Co. KG, Breite Weg 38, D-76547 Sinzheim. We have concluded a data processing agreement with our provider. With this contract, our provider is obliged to process the data according to our instructions. You can find more information on data processing at our provider in his privacy policy at https://modernx.de/datenschutzerklaerung. The legal basis for this data processing is on the one hand our legitimate interest in a technologically perfect online offering and its design and optimization in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, and, on the other hand, our contractual or pre-contractual legal relationship in accordance with Art. 6 para. 1 (b) GDPR.

Furthermore, our provider stores information, the so-called server log files, each time the website is used; this is information which is automatically transferred by your browser. In detail, this data consists of:

• your IP address
• type and version of your browser
• host name
• time of visit
• the page from which you came to our page
• name of the page opened
• exact time of usage as well as
• the amount of data transferred

This data will only be used for statistical purposes and do not allow us to identify you as a user.

Advertisements

Before sending you advertisements, we will ask for your explicit consent pursuant to Art. 4 no. 11 GDPR, except in cases of advertisements for similar products to the one you already acquired. This will happen in particular when you grant us consent to mail our newsletter or when you fill out a contact form.

You may withdraw your consent at any time in accordance with the subsequent section “Consent”.

First Contact through Electronic Request

If you contact us in electronic form (for example by mail, fax, phone, messenger, etc.), we store and process the data which you have given us (for example name, contact information, content of the request). This is based on our legitimate interest in an effective communication with customers in accordance with Article 6 para. 1 (a) GDPR and, as far as it concerns a request to enter into or to perform a contract, also with Article 6 para. 1 (b) GDPR.
We will only pass on this data to third parties as far as required for the performance of the contract (in accordance with Article 6 para. 1 (b) GDPR), by the overwhelming interest in effective services (in accordance with Article 6 para. 1 (f) GDPR) or based on your consent (in accordance with Article 6 para. 1 (a) GDPR) or if there is another legal permission or obligation.
You may ask us at any time and without any cost to provide information about the purpose of the processing, the origin and the recipient, if any, of your data. You may also request that we correct, delete or limit the processing of your personal data. You may object against the (further) processing of your data at any time and you have a right for the data to be made transferable as well as the right to file a complaint with the competent supervisory agency.
In general, your data will only remain stored as long as required by the purpose of the respective data processing. A longer storage is an option, in particular when required in order to pursue our rights, for other legitimate interests of ours or when there is a statutory duty to keep the data longer (for example record-keeping under tax law, statute of limitations).

Consent

Whenever we ask you for your consent for the processing of your data, we will inform you in clear language and in an easily accessible way about the cases for which you will be granting your consent. Any consent that we ask you for is voluntary. Any advantage that you wish to gain by granting consent is also available without consent; simply ask us.

Regarding any consent, you have the right to revoke any consent given to us for the processing of your personal data at any time. You just need to contact us without any particular formal requirement, for example through our contact form, an e-mail to the e-mail address indicated in the “About Us” section or a link to unsubscribe (if offered by us). Your withdrawal has no effect on the legality of the data processing carried out up to that point.

Storage Period

Generally, your data will only remain stored as long as required by the purpose of the respective data processing. Storage beyond that is possible in particular if it is still required for pursuing our rights or for other legitimate interests of ours.
For your inventory data which were necessary to perform a contract (including one without remuneration), this means that we store this data until the complete performance or termination of the contractual relationship plus the limitation period (which is generally 2 or 3 years) plus an adequate extra time for potential interruptions of the limitation period.
For your usage data which was collected in the course of your use of the website, this means that we will store it only for the time still required for the proper functionality of our website and as long as we still have a legitimate interest. Statistical information will be primarily stored by us in pseudonymous form.
Beyond that, we still store your data for as long as we are required to do so by law. This concerns in particular the tax-law requirements to keep records, usually for 6 or even 10 years.

Cookies

More then essential Cookies

Upon opening the website, we have asked you to consent to the storing of certain cookies which will be placed while you visit our website. Based on your consent pursuant to Art 6 para. 1 (a) GDPR, our website thus uses cookies, so that our offer can be used in a better, more effective and more secure way.
Cookies are text files that are stored on your computer and which store certain data about your user behavior on our page, so that certain features or offers can be made available to you based on your previous use. These can be “session cookies”, which are automatically deleted when you leave our website. Other cookies are stored on your computer permanently until you delete them. That allows us to recognize your browser when you visit our website again and to provide you with features or offers according to your previous usage.

Your browser allows you to prevent the use of cookies in general or in specific cases. Please check the instructions for your browser to find out more about this. You can also delete cookies following these instructions which we have listed for you:

for Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
for Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
for Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
for Edge: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
for Internet Explorer: https://support.microsoft.com/en-gb/help/278835/how-to-delete-cookie-files-in-internet-explorer

Blocking cookies may limit the functionality of our website and of other websites visited by you.
More information on this topic, in particular how you can administer, limit or completely disable third-party cookies and technologies with a similar purpose, can be found at:
https://www.aboutads.info/choices
https://www.youronlinechoices.eu
https://www.networkadvertising.org/choices

Complianz B.V.

In order to obtain your consent to store certain cookies on your device and to document this in line with data protection law, and in line with our legal obligations under Art. 6 para. 1 sentence 1 (c) GDPR and our legitimate interest in accordance with Art. 6 para. 1 (f) GDPR, we use the product Complianz B.V. of Kalmarweg 14-5 9723 JG (NL).
Upon opening our website, the following data will be sent to Complianz B.V.: your consent or the withdrawal of your consent for placing cookies, a cookie placed in your browser by Complianz B.V., type and version of your browser, information about your device, the time of your visit to our website as well as your IP address in an anonymized form. Because it is anonymous, collecting the IP address does not link to any person and only serves the purpose of having evidence for the consent granted.
You can find detailed information about the purpose of the collected data and about the privacy policy of Complianz B.V. at: https://complianz.io/legal/privacy-statement/?cmplz_region_redirect=true&cmplz-region=eu
If you want to withdraw your consent, simply delete the cookie in your browser. For information on deleting cookies, we refer you to the chapter “cookies” in this privacy policy. If you re-enter/reload our website, you will be asked for your consent to place cookies again.

Transfer of Data

Transfer to Third Parties

We dislike spam as much as you do. We will therefore not transfer your data to third parties, unless permitted by law.

Transfer of customer data may either

• be required for the performance of a contract and in that case be permitted according to Art. 6 para. 1 (b) GDPR, or
• be permitted based on our legitimate interest in an effective service structure pursuant to Art. 6 para. 1 (f) GDPR, or
• covered by your consent pursuant to Art. 6 para. 1 (a) GDPR, or
• become necessary if we will be legitimately asked by a government or an agency to hand over your data pursuant to Art. 6 para. 1 (c) GDPR.

If your data are transferred to third parties, this is mentioned in this privacy policy.

Transfer to other countries, particularly USA

Our website uses external providers located outside of the EU for different features. In particular, the use of cookies, active Java scripts and other technology can lead to processing and storage of your data outside of the EU. But we will not transfer your data to a third country, unless the EU Commission has determined that there is a similar level of data protection as in the EU or unless you have provided us with your informed consent or we have agreed on the standard contractual clauses for the protection of your data with the provider.

Users‘ Rights

You may request us anytime to provide information about the personal data stored about you free of charge. To avoid misuse, this will require personal identification.

Deletion, Correction, Limitation

You may at any time demand from us that we correct (or complete) incorrect data as well as a limitation of the processing of data or deletion of your data. This applies in particular if the reason for processing the data is no longer valid, if a required consent has been revoked and there is no other legal basis or if our data processing is unlawful. We will then correct, block or even delete your personal data without delay as far as permitted by law.

Objection

The right to object to advertisement is governed by our text regarding consent:

Data Transfer

You may request us to transfer the data stored about you in machine-readable form.

Complaint

If you feel that our data processing has violated any of your rights, you may file a complaint with the competent regulatory agency (here you find a list of the agencies).

Changes to the Privacy Policy

If and when factual or legal reasons will compel us to amend the Privacy Policy, we will update this page accordingly. This will not change the consent provided by the user.

Data Entry

Encryption of Data Entry

When you enter data on our website, whether in a contact form, during the registration process, when you log in or for payment purposes, the website, where you enter the data, is encrypted. Thus, third parties can not read what you enter. You will recognise the encryption by the lock symbol in your browser and by the URL beginning with “https“ instead of “http“.

Contact Forms

General contact form

When you fill out a contact form or when you send us an e-mail or another electronic message, your information will be stored for the processing of the request, for possible follow-up questions or for other related questions and will only be used to follow up with the request.

Your data will be transferred in an encrypted manner, preventing third parties from reading your data while it is being entered.

Basis for this storage is the safeguarding of our legitimate interests in regard to communication with interested users pursuant to Art. 6 para. 1 (f) GDPR and in the case of inquiries prior to entering into a contract also the performance of a contract pursuant to Art. 6 para (b) GDPR.

Your data remains stored for as long as the processing of the request requires, in particular as long as the storage is still necessary to perform the contract, to pursue our rights or for our other legitimate interests or we are compelled by law to keep your data stored (for example based on tax-law requirements to maintain files).

Newsletter

Mail Chimp

If you subscribe to the newsletter offered on our website, we will inform you in detail about the information you will receive, which of your data will be stored and what it will be used for. We will not pass on your data to third parties and we will only use it to mail the newsletter.

We will only mail you the newsletter if you have given us your prior permission. To that purpose, you will receive an e-mail from us with a link and further instructions and our request for your consent. By clicking on this link, you declare your consent to receiving the newsletter and our advertising.

Because we are legally obligated to record your permission as part of the so-called double opt-in, your order of the newsletter, the mailing of our e-mail of consent and your consent by clicking on the link will be recorded and saved with location and time as well as with your IP address.
The basis for the storage is your consent pursuant to Art. 6 para. 1 (a) GDPR, which you grant to us by registering for the newsletter. You may revoke this consent at any time, you just need to contact us without any particular formal requirement (for example through the contact form or an e-mail or the unsubscribe button in each e-mail). This withdrawal has no effect on the legality of the data processing that has occurred until that point.

For mailing the newsletter, we use (based on our legitimate interest in a technologically perfect processing of our customer information and analysis) the provider MailChimp (Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA) from the USA.
This means, your data will be exportet to the USA. We have concluded a data processing agreement including the EU standard contractual clauses with our newsletter provider, in which he guarantees to protect your data in compliance with the GDPR and manage your data solely as ordered by us.

In our newsletter, we will also explicitly ask you to provide your consent to transferring data to MailChimp and to the USA. You will declare that consent by clicking on the link, but you may revoke it at any time. For the handling of your data at MailChimp, we refer you to the Privacy Policy of MailChimp at: https://mailchimp.com/legal/privacy/.
MailChimp will only use your data for mailing the newsletter and for evaluating that mailing on our behalf. In addition to that, MailChimp will only use your data to improve their own service. But MailChimp will not use the data to contact you directly or to pass on your data to third parties.

The mails used by MailChimp contains a “web beacon“, which will inform MailChimp about the opening of the newsletter and/or the clicking on a link contained therein by you. As part of that process, information regarding your browser, your location and your IP address will be transmitted to MailChimp. This information will be used to optimise our communication with you.

Our newsletter provider will also use this data for purposes of analysis and optimisation of their own service, but only in pseudonymised form (meaning that your identification is not possible). But your data will not be used by the provider to contact you directly.

Your data will remain stored for as long as you are stored in our mailing list, the storage is required to enforce our rights or it is necessary for our legitimate interest or we are required by law to keep your data.

Social Media

Social Media Plugins

General information

Social media plugins normally lead to the IP address of each visitor to a page being collected by theses services immediately and the users having their subsequent browsing history recorded. This may even happen if you do not click on the button.

To prevent this, we use the Shariff method. Thus, our social media buttons only establish the direct contact between the social network and you only once you click on the respective share button. If you are already registered with a social network, Facebook and Google+ do not require a new window for this. Twitter will show a pop-up window, in which you can still edit the text of the tweet.

Thus, you can publish our content in social networks without them being able to put together complete browsing profiles. The Shariff method is already being used by many websites in order to protect their users.

But, at the latest, when you follow the link to the social media site, your data will be broadcasted to that site. The social media site will normally store a cookie in your browser and to your account information there, especially, if you are logged into your social media account on the site. The social media site can analyse your use of the platform and your browsing habits and will use these for targeting advertisements based on your interests. That can lead to ads being shown to you when browsing in- and outside of the social media site. Please inform yourself about the use of your data on these sites and use them only, when you agree to that use of your data, that happens on that social media site, in particular, when you are not using that social media site for the first time. We have added links to all the privacy policies of the social media site for your information.

Facebook

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use plugins of the social network of Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland. Due to the Shariff method, Facebook will only learn your IP address and your visit to our website, once you will have clicked on the button. If you confirm the plugin while being logged in at Facebook, Facebook may attribute your use to your user account.

Your data will be forwarded by Facebook Ireland on the ground of the standard contractual clauses to Facebook USA.

The collection and use of your data which is then possibly carried out by Facebook is beyond our knowledge or control. You will find further information in Facebook’s privacy policy at https://en-gb.facebook.com/policy.php.

Regarding the general approach to cookies and their deactivation, we refer you to our general information in this Privacy Policy.

Linkedin

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use plugins of the social network LinkedIn, provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, as a subsidiary of LinkedIn Corporation, 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043, USA. With the Shariff method, LinkedIn will only learn of your IP address and your visit to our website once you have clicked on the button. If you confirm the plugin while being logged into LinkedIn, LinkedIn may attribute your use to your user account.

The data collected by Linkedin may be transferred by Linkedin to countries outside of the EU, in particular to the USA.

We have neither knowledge of, nor any influence on the possible collection and processing of your data by LinkedIn. Further information can be found in LinkedIn’s privacy policy at: https://www.LinkedIn.com/legal/privacy-policy?_l=de_DE. For the general approach to cookies and their deactivation as well as regarding the passing of data to third parties, particularly to the USA, we refer you to our general information in this Privacy Policy.

Social Media Links

General Information

We refer with links to our social media presences. When you follow any such link to the social media site, your data will be broadcasted to that site. The social media site will normally store a cookie in your browser and to your account information there, especially, if you are logged into your social media account on the site. The social media site can analyse your use of the platform and your browsing habits and will use these for targeting advertisements based on your interests. That can lead to ads being shown to you when browsing in- and outside of the social media site. Please inform yourself about the use of your data on these sites and use them only, when you agree to that use of your data, that happens on that social media site, in particular, when you are not using that social media site for the first time. We have added links to all the privacy policies of the social media site for your information.

Facebook

Our website uses links to our presence in the social network of Facebook by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland. It is just a normal link. Thus, when you open our site, Facebook will not learn of your visit to our website. But once you click on the link, you will be led to Facebook, allowing Facebook to learn that you have visited out site.
Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA.
The collection and use of your data which is possibly carried out by Facebook after clicking on the link is beyond our knowledge or control. You may find further information in Facebook’s privacy policy at https://en-gb.facebook.com/policy.php.

Linkedin

Our page uses links to our presence on the social network LinkedIn, provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, as a subsidiary of LinkedIn Corporation, 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043, USA.

It is just a normal link, which means that upon opening our page, LinkedIn won’t learn anything of your visit to our website. But when you click on the link, you will be taken to LinkedIn, and then LinkedIn will also learn that you visited our page.

Thus, your data may be forwarded to the USA.

We have neither knowledge of, nor any influence on the possible collection and processing of your data by LinkedIn after clicking on the link. Further information can be found in LinkedIn’s privacy policy at https://www.LinkedIn.com/legal/privacy-policy?_l=de_DE.

Social Media Tracking

Facebook Pixel

If you, when accessing our website, agreed that we may use advertising and marketing cookies such as the Facebook pixel, we use the Facebook pixel for our marketing communication and to analyse the success of our marketing efforts on Facebook. Base is our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR. The Facebook pixel is a service to measure the reach, provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland.

The technology applied by the Facebook pixel allows us to measure the reach and the sales made (so-called conversions) based on our ads on Facebook and thus to improve our advertising strategy. It also allows us to target users, who have been to our website previously, with ads on Facebook. We can also use the data to produce so-called custom audiences. This means that Facebook analyses data of users of our website in order to determine persons with similar interests.

The Facebook pixel places a cookie in your computer, which Facebook uses to recognise that you have visited our website if you are logged into Facebook or when you log in again. The data is anonymised for us, we cannot attribute it to you. The data will be forwarded to the USA and stored by Facebook.

Facebook can connect to your respective user profile. Facebook may use the data for its own advertising purposes in accordance with the Facebook privacy policy (https://www.facebook.com/about/privacy/). If you want to withdraw your consent, send a short e-mail to welcome@lemoniaX.com. If you are less than 13 years old, you can not give valid consent. If you are less than 13 years old, please click here welcome@lemoniaX.com.

Facebook offers you different preferences regarding the remarketing feature and the custom audiences, which you can open here if you are logged into Facebook. If you don’t have a Facebook account, you can also change the preferences through the European Interactive Digital Advertising Alliance and http://www.youronlinechoices.com/de/praferenzmanagement/ prevent being targeted with advertisements.
You can find more information about the usage of your data by Facebook in the privacy policy of Facebook here: https://www.facebook.com/about/privacy. Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA.

If you want to disable tracking by Facebook Pixel on our webpage, click here for Opt Out Current status inactive
More information how Facebook deal with your data can you find in the privacy policy of Facebook https://www.facebook.com/about/privacy. Your data will be transmitted from Facebook Ireland on base of standard contratcs of Facebook to the US.

Linkedin Insight Tag

When accessing the page, referring to the explanation in this data protection declaration, you consented that we may use the LinkedIn Insight Tag to evaluate the success of our advertising measures on LinkedIn.

The LinkedIn Insight Tag is, in the context of our legitimate interest in a technically flawless online offer and its economically efficient design and optimization in accordance with. 6 (1) (f) GDPR, the range measurement service of LinkedIn Ireland Limited Company, Wilton Place, Dublin 2, Ireland, as a subsidiary of LinkedIn Corporation, 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043, USA.
The technology implemented by the LinkedIn Insight Tag enables us to measure the reach and sales based on this (so-called conversions) of our advertisements on LinkedIn and thus improve our advertising. We can also use it to target users who have already been to our website with advertising on LinkedIn.

The LinkedIn Insight Tag is a JavaScript code that enables the collection of data on visits to our website, including URL, referrer URL, IP address, device and browser properties (user agent) and time stamps. This data is encrypted, the IP addresses are shortened and the direct IDs of the members are removed within seven days in order to pseudonymize the data. Your data is also anonymized for us, we cannot assign it to you. We only receive a statistical analysis from LinkedIn.

The data is processed in the EU by the LinkedIn branch in Ireland. There is a possibility that your data will also be transmitted to the USA. We have concluded an order processing agreement with LinkedIn, according to which Pinterest processes your data only on our behalf.

You can deactivate the LinkedIn Insight Conversion Tool and interest-based advertising,
by unsubscribing at the link below:
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
If you are a LinkedIn member, click on “Unsubscribe from Linkedin”. Other visitors click on “Log out”.
Further information on data protection at LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy

Google

Google Analytics 4

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use the Google Analytics tool provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
This helps to analyse the use of websites. In that process, the data can be turned into pseudonymous user profiles. Google uses different technologies for that purpose, which are based on algorithms. In particular the following data will be collected for that purpose: pageviews, scrolls until the end of the page, clicks on external links, website search queries, watching of embedded YouTube videos, file downloads.

Google may transfer the collected data to countries outside of the EU, in particular to the USA. We have concluded a data-processing agreement with Google, according to which Google will only process your information in accordance with our instructions. This data-processing agreement also states that Google may only transfer the data to the USA within the framework of the standard contractual clauses, see the Google Ads Data Processing Terms for further information. The Google Ads Data Processing Terms are available here: https://business.safety.google/adsprocessorterms/.

Google will automatically anonymize your IP address, which means that information won’t be stored on their hard disk. To ensure an adequate protection of your data, we have also concluded a data-processing agreement with Google, according to which Google will not combine your information with other data collected by Google with the goal of determining your identity.

If you don’t find this sufficient, you can also use the link http://tools.google.com/dlpage/gaoptout?hl=de to download and install Google’s browser plugin to block Google Analytics, which will prevent Google from collecting and passing on your personal data.

You can also prevent being analysed by Google Analytics by using the following link: Deactivate Google Analytics to place an opt-out cookie, which will also prevent the data from being collected.

If you want to read about Google’s privacy policy, please use the following link https://www.google.de/intl/de/policies/privacy/.

Map Services

Google Maps

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use Google Maps API, a map service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland (“Google”), in order to show an interactive map.
Google Maps is used on the basis of a contract on joint responsibility according to Art. 26 GDPR, which we have concluded with Google Maps and which can be accessed here https://privacy.google.com/intl/de/businesses/mapscontrollerterms.

To protect your data, we have installed a two-click solution. That way, Google won’t learn about your visit once you access our website, but only once you actually use Google Maps.

By using Google Maps, particularly through active Java scripts, information about your use of this website (including your IP address) may be transmitted to a server of Google LLC in the USA and can be stored there on the basis of the standard contractual clauses. Further information about the use of your data by Google can be found in the privacy policy of Google at https://www.google.de/intl/de/policies/privacy/ .

If you don’t want your data to be transmitted, you can deactivate the execution of Java scripts in your browser or install a blocker, which will prevent the execution of Java scripts (e.g. https://noscript.net). But we do want to point out that this may impede the use of our or other websites.

Online Calendar

Microsoft Bookings

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use the calendar Microsoft Bookings (part of Office 365), provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18 D18, Ireland, for arranging appointments.
Therefore, the data you enter for making an appointment will be sent to Microsoft Bookings. Even if the data will only be stored on servers within the EU during that process, it cannot be ruled out that data will be transferred to the USA.

We have concluded a data-processing agreement with Microsoft, according to which Microsoft will only process the data in accordance with our instructions. This data-processing agreement also states that the transfer of your data to the USA by Microsoft must only happen within the framework of the standard contractual clauses, which have been recognised by the ECJ as a potential basis for exporting data outside of the EU. You will find more information about the privacy policy of Microsoft at https://privacy.microsoft.com/de-de/privacystatement.

For making an appointment, we will ask for the information required by the Microsoft Bookings form and will collect your IP address at the time of data entry. Neither we nor Microsoft will pass on this information to third parties. It only serves statistical purposes and for making the appointment. Your data will be entered in encrypted form, so that third parties cannot read your data at any time
You will find more information about the data collected by Microsoft and their handling of your data in the privacy policy of Microsoft at https://privacy.microsoft.com/de-de/privacystatement.

Your information will remain stored, as long as the reason for making the appointment is relevant, in particular as long as required for the performance of the contract, for pursuing our rights or for our other legitimate interests or if we are bound by law to keep your data longer (for example pursuant to tax-law requirements to keep documents). If the appointment passes without any need for follow-ups, your information will be deleted.

Videoconferences, Webinars and Online-Meetings

Microsoft Teams

We use external communication providers (third-party providers or platforms for our video conferences, audio conferences, webinars or other online meetings and online communications), here Microsoft Teams, a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA.
This is done either
– within the framework of our contractual or pre-contractual legal relationships according to Art. 6 para. 1 lit. b GDPR,
– within the scope of your consent, provided that we have obtained this in advance (such as for a recording) in accordance with Art. 6 para. 1 lit. a GDPR or otherwise
– in the context of our legitimate interest in a technically flawless online offer and its economically efficient design and optimization acc. Article 6 (1) lit. f GDPR.
Every time you use our external communication provider, you enter or display all the data that you provide during communication (in particular inventory data such as name and email, usage data such as the browser used, websites visited, length of stay, referrer URL and your IP address, content data such as audio and video communication and / or recording, chat history, shared screen contents) to the external communication provider and saved by it. We ourselves use settings that are as privacy-friendly as possible, you can also take such precautions. You can register with alias names or unique email addresses, for example, or deactivate your audio and video transmission (in part).

This will forward your data to the United States. We have concluded a data processing contract with Microsoft, according to which Microsoft only processes your data according to our instructions. This agreement ensures, that your data will be transferred to the US solely on the base of the standard contractual clauses. The European Court has ruled, that these clauses could provide a legal ground for transferring personal data outside of the EU.

Your data will remain stored insofar as it is still necessary for the purposes of your consent, for contract fulfillment / processing, for legal prosecution by us or for our other legitimate interests or if we are legally required to keep your data.
We and the external communication provider will not pass on your data to third parties. An exception can be an evaluation of the usage data for service and backup purposes as well as for marketing purposes by the external communication provider. For further use of your data by the external communication provider, we refer to their privacy policy
https://privacy.microsoft.com/de-de/privacystatement
and the associated additional safety information
https://www.microsoft.com/de-de/trust-center.
If the external communication provider stores cookies or other trackers for you, we also refer to our general presentation in this data protection declaration for the general handling and deactivation of cookies.

Zoom

We use external communication providers (external providers or platforms for our video conferences, audio conferences, webinars or other online meetings and online communication), in this case the provider ZOOM Video Communications Inc., San Jose Office, 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. This is based either
– on our contractual or pre-contractual legal relationship in accordance with Art. 6 para. 1 (b) GDPR,
– on your consent if we have obtained that before (for example for a recording) in accordance with Art. 6 para. 1 (a) GDPR or
– on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR.
Each time you use our external communication provider, any data that you enter, indicate or show during the communication (in particular contractual data like name and e-mail, usage data like the browse used, visited websites, duration of the visit, referrer URL and your IP address, content data like audio and video communication and/or recordings, chat protocols, shared screen content) will be transmitted to the external communication provider and stored by them. We use settings that guarantee as much privacy as possible, and you can be careful about your privacy as well. For example, you can register with alias names or with one-time e-mail addresses or (partially) deactivate your transfer of audio and video.
This means that your data will be transmitted to the USA. We have a contract according to the EU standard contractual clauses with our external communication provider, in which he guarantees to protect your data in compliance with the GDPR. Additionally we have concluded a data processing agreement with the external communication provider, according to which they will only process your data in accordance with our instructions.
Your data will remain stored as long as necessary for the purposes of your consent, for performing the contract, to pursue our legal rights or for other legitimate interests of ours or as long as we are required by law to keep your information.
Neither we nor the external communication provider will pass on your data to third parties. Exceptions may be made for analysing the user date for service and security purposes as well as for marketing purposes of the external communication provider. For the further use of your data by the external communication provider, we refer you to their terms and conditions https://zoom.us/terms and the associated privacy policy https://zoom.us/privacy
Insofar as external communication providers store cookies or other trackers on your device, we refer you to our general information about dealing with cookies and deactivating them in this privacy policy.

Customer Service

Customer Support Zendesk

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use the customer-service software ZenDesk, provided by Zendesk Inc., One 1019 Market St., San Francisco, CA 94103, USA, for our customer service.

You will find more information about the data protection policy of ZenDesk can be found at https://www.zendesk.de/company/customers-partners/privacy-policy/.

When ZenDesk is opened, ZenDesk initially and temporarily collects the IP address to determine the country, where the support request originated. Thus, the customer service can be tailored to the individual visitor. Collecting the IP address serves that purpose alone and it will not be saved by ZenDesk perpetually.

ZenDesk also stores the communication regarding the support requests. This can save you from having to make long explanation when you have a request. We will delete them once the request has been dealt with, unless we need them to pursue our rights and unless the chat led to the negotiation or the conclusion of a contract and we (need to) store these data as contractual data. If you do not want this, you can of course let us know through the contact possibilities mentioned above. Stored support requests will then be deleted by us without delay.
If you do not want your data to be forwarded to ZenDesk, you can prevent the setting of cookies by ZenDesk by changing the relevant preferences in your browser. Please see the chapter “Cookies” of this Privacy Policy for details. You can also contact us outside of ZenDesk. You can use all of our contact services as described in this policy. In this case no personal data will be shared with and stored by ZenDesk.

CRM and Marketing

HubSpot

Based on our legitimate interest in a flawlessly functioning online offer and its economic and efficient design and optimization according to Article 6 para. 1 (f) GDPR, as well as – insofar as it concerns the storage of your contractual data – based on the permission to process contractual data in accordance with Art. 6 para. 1 (b) GDPR, we use the integrated hosting and marketing solution of HubSpot Ireland Limited, 2nd Floor 30, North Wall Quay, Dublin 1, Ireland. HubSpot Ireland Limited is a subsidiary of a company registered in the USA. But the Irish company is the data processor in the EU.
More information about the data processing carried out by HubSpot can be found in the privacy policy of HubSpot: https://legal.hubspot.com/de/privacy-policy
A transparent list of the cookies potentially placed by HubSpot can be found here and here
We have also concluded a data processing contract with HubSpot, according to which HubSpot will only process your data on our behalf: https://legal.hubspot.com/de/dpa
HubSpot offers the following features:

• Hosting
• CMS (Content Management System)
• Contact Forms
• Newsletter Software
• Tracking and Analysis
• CRM (Customer Relation Management)
• Chat Software

Of these, we use the following features:

HubSpot Hosting / CMS / CRM

Based on our legitimate interest in a technologically perfect online offering and its design and optimization in an economically efficient manner, we use HubSpot for hosting our website. As any other hosting service, HubSpot collects usage data. These are identified and non-identifiable data on the occasion of you accessing our website. These will either be made available to HubSpot or automatically collected when you use HubSpot services (“non-personal data”).

Non-personal data does not allow HubSpot to find out the origin of the data. Non-personal data are technical information and usage information, for example the browsing and click stream behavior of visitors and users of services, session heat maps and scrolls as well as non-identifiable data about the user’s or visitor’s used device, operating system, browser, screen resolution, language and keyboard settings, internet provider, referral and exit pages, date/time stamp, etc.

As a hosting service, HubSpot also collects data that can identify a person with manageable effort (“personal data”). This personal data generally consists of all data that you enter when using the website. These can be contact data (for example e-mail address or phone number), invoice data (name, billing address, payment method and bank connection), data regarding a browser or user session (IP address, geographic location and/or unique identification of the user’s device), data regarding connected accounts of third parties (for example e-mail address or user name for a connected PayPal, Google or Facebook account), scanned identity papers sent to us (for example ID card, driving license, passport or company registration documents), and any other personal data.

HubSpot also undertakes physical, electronic and procedural security measures to protect your personal data. HubSpot has more information about this here: https://legal.hubspot.com/data-privacy?__hstc=230861184.05b1c26761c5da0b5d0ce9ba8c0bc3af.1496406325284.1496406325284.1496406325284.1&__hssc=230861184.1.1496406325285&__hsfp=80863953

Based on contractual data, we use HubSpot for our Customer Relation Management System. Here, we store all data, which you have conveyed to us when entering into a contract, in particular your name, your contact information, payment information and products purchased, if applicable. We will keep this data stored as long as required for the performance of the contract (in particular the warranty period) or as long as we are required by law to keep your data stored (for example the data required for taxation).

Fonts

Google Fonts

Based on our legitimate interest in a technologically perfect online offering and its design and optimisation in an economically efficient manner pursuant to Art. 6 para. 1 (f) GDPR, we use Google Fonts, online font libraries provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google“), to display fonts on our website. External font libraries especially capable of an even, fast and secure presentation.
For the use of the online fonts, no cookies or other trackers are stored in your browser. The font files (CSS, fonts) are requested from the provider of the font libraries. But, as with any data transfer on the internet, your usage data like your IP address, the browser used, the website visited previously as well as your user behaviour will be transmitted to the provider of the fonts.
Google points out that all requests concerning the CSS and fonts are absolutely separated from all other Google services. They will not be attributed to your account and will only be stored by Google for a short time. Google uses the data only in pseudonymous form for statistical evaluations. You can find detailed information about Google Web Fonts at https://developers.google.com/fonts/faq.

By using Google Fonts, your data will be sent to Google servers in the USA and will be stored there. You can find more information about the use of your data by Google in the privacy policy of Google:
https://policies.google.com/privacy?hl=de&gl=de

Our Social Media Fan Page(s) – General Information

Beside our website, we also use fan page(s) on social media platforms. Above, we have already informed you about the data processing on our website and we have in particular made sure that the fact alone that you access our website is not yet forwarded to the social media platform. Following the ECJ ruling dated 5 June 2018 about social media presences, we want to inform you about the data processing during your visit to our social media fan page(s):

On the basis of our legitimate interest in a timely customer communication pursuant to Art. 6 para. 1 (f) GDPR as well as for advertising and public relations purposes, we present ourselves and our offers on social media fan page(s).

Our social media fan page(s) usually can be accessed online independently of you having a user account with the relevant platform or not. But in either case, your data will be processed by the social media platform.

Each time the social media platform is accessed, your IP address will be collected and stored. Usually, a cookie will also be placed on your page, which will save your visit and further data about your visit to the social media platform.

If you are logged in with the social media platform, your visit will also be spotted by a cookie or through other technological means and will be attributed to your user account. Thus, the social media platform is usually able to analyse your user behaviour. In this process, a user profile with your interests is generated, which the social media platform will use to provide you with a user experience tailored to your interests, in particular advertisement tailored to your interests within and outside of the social media platform – even across different devices, if applicable. Your data may also be used for market research. For the details, we refer you to the following privacy policies of the social media platform(s) used by us.

We can usually also use the data of the social media platform in order to allow you to use our fan page in accordance with your interests or to approach you with advertising.

When you interact with our fan page and if you are logged in with the relevant social media platform, according to the social media page’s terms of use, we can usually also recognise your user profile and see your content.
If you do not want this, we point you to our explanations about cookies above, with general information about cookies and their deactivation. There, we have laid out in general terms how you can prevent or limit cookies being stored on your devices. Further information about the respective social media platform can be found hereinafter.

According to the aforementioned ECJ ruling dated 5 June 2018, we are always jointly responsible for our social media fan page(s) together with the relevant social media platform. This means that you may also exercise your general rights, which we have listed in detail above under the heading “Users’ Rights”, against us. To that purpose, we refer you to our contact details at the beginning of this Privacy Policy. Please keep in mind, though, that we have no conclusive knowledge of the exact scope of the processing of your data by the social media platform and have even less influence on it. Therefore, we kindly ask you to contact the relevant social media platform in the first place regarding your rights.

We generally leave your data on the social media platform and do not import it onto our server. But if that should occur, our general information regarding the storage period will apply.

Further information about the processing of your data and the storage period on the social media platform can be found in the respective privacy policy of the social media platform, which we have listed hereinafter.

Facebook

We present ourselves on the social media platform Facebook.

Joint Responsibility
Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2 Ireland
Contact
Contact Data Protection Officer

If you open our fan page on Facebook, your data will be forwarded to the USA.

Facebook has concluded an agreement with us https://www.facebook.com/legal/controller_addendum about our shared responsibility for processing the data, in which it recognises its primary responsibility and guarantees in particular that you can exercise your right to information, as described in the general part. You may obtain more information from Facebook’s privacy policy at: https://www.facebook.com/about/privacy. Your data will be forwarded by Facebook Ireland on the base of the standard contractual clauses to Facebook USA.

Facebook also provides us with statistics as part of “Facebook Insights” for the purpose of targeted advertising. These are created without our participation and then provided to us. The data include information like interaction with our page, such as likes, page activities, video views, reach of our posts, comments, sharing of content, clicks on offers or further information on our fan page as well as statistical data about those interacting, such as gender, origin by country, city and language. The same applies to groups which we may manage.

When you are logged in, you can influence the processing of your data by Facebook considerably and in different ways.

Here you can make changes to your timeline, i.e. what can be seen about you and your page (while being logged in to facebook).

And you can change your advertisement preferences here.

LinkedIn

We have a presence on the social media platform LinkedIn.

Jointly Responsible
LinkedIn Ireland Limited Company,
Wilton Place,
Dublin 2,
Ireland

Contact

If you open our profile on LinkedIn, your data may be forwarded to the USA.

We have neither knowledge of, nor any influence on the possible collection and processing of your data by LinkedIn. Further information can be found in LinkedIn’s privacy policy at
https://www.LinkedIn.com/legal/privacy-policy.

LinkedIn also provides us with statistics. These are created without our participation and then provided to us. The data will include interactions, for example, as well as statistical data.

When you are logged in, you can influence the processing of your data by LinkedIn considerably and in different ways.

For your privacy settings with LinkedIn, LinkedIn refers you to several options that you can read about in their privacy policy.

The LinkedIn advertising cookie can be turned off here (opt-out):
https://www.LinkedIn.com/psettings/guest-controls/retargeting-opt-out

This is our current valid privacy policy from 05.05.2022